Terms & Conditions - JO LION

Terms & Conditions

Welcome to Jo Lion. By accessing our website or placing an order through it, you agree to the following Terms & Conditions. 1. Orders * Customers may place food orders through the Jo Lion website. * All orders are subject to acceptance and availability. * Once an order is confirmed, it cannot be modified or canceled after preparation has begun. 2. Pricing & Payment * All prices displayed on the website are in the local currency and include applicable taxes unless otherwise stated. * Payment can be made using the available payment methods at checkout. * Jo Lion reserves the right to update prices at any time without prior notice. 3. Delivery * Delivery times are estimated and may vary depending on traffic, weather conditions, or order volume. * Customers are responsible for providing an accurate delivery address and contact information. * Jo Lion is not responsible for delays caused by incorrect customer information. 4. Pick-Up Orders * Customers selecting pick-up are responsible for collecting their orders at the selected time. * Jo Lion is not responsible for food quality if the order is collected significantly later than the scheduled time. 5. Refunds & Complaints * If you receive the wrong order or your food arrives damaged, please contact us as soon as possible. * Refunds or replacements are provided at Jo Lion’s discretion after reviewing the complaint. 6. Allergies * Our menu may contain ingredients that cause allergies, including dairy, eggs, nuts, gluten, soy, and others. * Customers with food allergies are responsible for informing us before placing an order. 7. Website Use * You agree not to misuse the website or interfere with its operation. * Any fraudulent or illegal activity may result in refusal of service. 8. Privacy * Personal information is collected only for processing orders, improving our services, and communicating with customers. * We do not sell or share your personal information except where required by law. 9. Changes * Jo Lion reserves the right to update these Terms & Conditions at any time without prior notice.